Thanks for booking onto an Active Sol Retreat! This trip is run for our F45 community and beyond, so we've tried to keep these terms simple. That said, there are a few important bits, around money, health and safety, that we need everyone to read and agree to before joining us.

The basics

• Who's booking: you must be 18 or over to join a Retreat.

• Your Deposit: to hold your place, we take a non-refundable Deposit of £750 per person at the time of booking.

• Balance: the rest of the trip cost ("the Balance") is due in full 30 days before this Retreat starts (see note on timing below). If we've agreed a payment plan with you, that schedule will be confirmed separately, but the same cancellation terms below still apply throughout.

• Add-ons on the trip: anything extra you buy while you're with us (activities, treatments, etc.) is charged at the price shown at the time, and isn't refundable once you've used it.

Your health

Retreats involve real physical activity, think strength training, cardio, HIIT, swimming, hiking, yoga, and similar. Please only book if you're in good physical condition and have no medical reason not to take part. We're not medical professionals, so if you have any health concerns, check with your doctor before you come.

You'll also need appropriate travel and health insurance for the whole trip, including cover for the activities we'll be doing and for cancellation.

During booking we may ask about medical conditions, allergies or dietary needs, purely so we can keep you safe and comfortable. We'll only collect this with your explicit consent, and we handle it in line with UK data protection law and our Privacy Policy at www.activesolretreats.com/privacy-policy.

If you need to cancel

Cancellation charges reflect Our genuine costs and commitments (including accommodation, team, activities, transport and supplier commitments) and the reduced likelihood of reselling places closer to the trip.

Cancellation timing and refund position:

45+ days before the trip → Everything you've paid, minus payment processing fees and the £750 non-refundable Deposit

20–44 days before the trip → 50% of what you've paid, minus payment processing fees and the non-refundable £750 Deposit

Within 20 days of the trip → the full cost is non-refundable at this point

Note: this trip is running on a shorter lead time than usual, so the schedule above (and the 30-day Balance due date) is set for this cohort specifically. Future Retreats booked further in advance will move to our standard schedule: Balance due 90 days out, with refund tiers at 120+ days (full refund less fees/Deposit), 90–119 days (50% less fees/Deposit), and non-refundable inside 90 days.

We don't offer refunds or credit for arriving late, leaving early, or missing activities during the trip itself.

Cancellations need to be in writing (an email to hello@activesolretreats.com is fine); the date we receive it is what counts.

Want to send someone else instead? No problem, let us know in writing at least 30 days before the trip, and we'll transfer your place. They'll need to meet the same age and health requirements you did.

If we need to change or cancel

If we ever have to cancel a Retreat or shift the dates on our end, you can choose to move your payment to a future trip (valid for 1 year) or get a refund, we'll sort refunds within 14 days.

Travel documents

Sorting your passport, visas and any entry requirements for where we're going is your responsibility, just make sure you're covered well ahead of time.

Keeping everyone safe

By joining a Retreat, you're agreeing to take part at your own risk and to follow the safety guidance given by our team, guides and suppliers on the trip. We take care in choosing who we work with, but we can't be responsible for third parties (like transport providers) or for travel you book yourself to get to and from the destination.

We're not liable for injury, loss or damage that comes from you not following safety instructions, your own actions, an undisclosed health condition, or the ordinary risks of the activities themselves, provided that's not down to negligence on our part. Nothing here limits our responsibility where the law says it can't be limited (for example, in cases of negligence causing injury).

If something you do ends up causing us or a third party loss (for example, through a breach of these terms or reckless behaviour), you agree to cover that cost, though this doesn't apply to anything that's actually our fault.

Our responsibility to you for anything arising from the trip is capped at what you paid for it, and we're not liable for indirect losses for example, loss of earnings or lost enjoyment.

Photos and videos

We love capturing the trip! By joining, you're okay with us using photos/videos you appear in for things like community updates, our website and social media, and internal training. If you'd rather not be featured, just email us and we'll leave you out of future content going forward (we can't always pull already-published material, but we'll stop using new content).

Resolving issues

Please flag anything during the trip with us on site so we can sort it there and then if possible. Otherwise, email hello@activesolretreats.com within 14 days of the trip ending.

Getting in touch

Email: hello@activesolretreats.com

Website: www.activesolretreats.com

Whatsapp: Pip 07854480617 or Adam 07916545420

Active Sol started life as an extension of our F45 community socials, just a bigger trip. As it grows into its own thing, the terms will be updated to reflect that.each us anytime via our contact page or email. We aim to respond quickly—usually within one business day.